all,
the tech folks implemented two fixes, both of which they think were
affecting the ability to save
entries.
The first fix involved
authentication
from inside the AOL-client. It caused the blue owner buttons to not
show up when you went to your Journal using the AOL
software.
It
was fixed for most U.S. users on Tuesday. However, International
(non-U.S.) users continued to have problems; after a config change
that
just went live, they think that authentication should work for all
clients now. (If any U.K. or other Journalers can check in and let me
know if this is the case, it would be
helpful.)
Next, the tech folks have just informed me
that the Spider Ops group (now
that's a name) has finished clearing a bunch of
objects from the server cache,
which they think was causing our second problem, which was that owners
would see the blue buttons, but they would be unable to save new or
changed entries.
Previously, we had asked people to
clear your
browser cache, clear your footprints (this is your TopSpeed footprint,
which is another form of cache), and if that didn't work, to delete
your cookies and rebuild your AOL Adapter.
If the
tech folks are correct, the cookies and the adapter probably wouldn't
help anything, though they won't hurt, either.
If
you were having problems saving entries, can you
please:
1. Clear
your browser cache again. (I know I've said this many times
over the past few days.)
2. Use the AOL
System Information 2.0 utility to clear
your footprint.
[Update: You will need to have AOL System Info 2.0,
pictured
below -- if you have AOL System Info 1.0...I'm trying to track down
the
procedure for that. In the meantime, try turning off your AOL TopSpeed
cache -- see instructions farther down, below the graphic]
To do this, open the AOL System Info utility, either by
clicking
the AOL icon in your system tray or click Start > Programs
> AOL
> AOL System Information. When you're there, click "Utilities",
then
in the "Browser" section, next to "Clear All Footprints", click
Clear.
3.
You may need to restart AOL or reboot your
computer.
Instructions for Temporarily
Turning Off Your TopSpeed
Cache:
1. Go to AOL Keyword:
Browser
Settings
2.
Uncheck the box next to "Optimize Web browsing using
TopSpeed technology:
Please let me know if you can save entries now, or if you are
still having problems. Thanks -- Joe
19 comments:
Mine works again! Thanks!!! ~Brandie
Oh, can you tell me why all of a sudden my pictures on my side bar are screwy every time I load up my journal? It started when the ads were placed and I am wondering if the ads are making my ftp space or my picture come out shades of green and chopped to pieces? Thanks
Joe, took your advice (thank you) and did all of the suggested before activities. Then went to my journal, composed a brief entry and voila! NOTHING. No save again. And while we're at it, the day before yesterday the spell check worked. Yesterday it did not. I don't know about today. I am going back to MIE to post today, but then, I think that's it. I've been patient enough.
Thanks for you help and suggestions.
No more live tech for me either.
Kathy
Is anything going to be done about these ADs or not? Is this something that is being currently mulled over or are they just waiting for the renegades to clear out? We really would appreciate having an answer.
Still no answer...just the "don't let the door hit you on the way out" schpiel. The powers that be must be on vacation.
h
Correction: Copyright Logo*
http://blogs.businessweek.com/the_thread/blogspotting/archives/2005/11/bloggers_messag.html
interesting article Joe....
http://blogs.businessweek.com/the_thread/blogspotting/archives/2005/11/bloggers_messag.html
judi
http://blogs.businessweek.com/the_thread/blogspotting/archives/2005/11/bloggers_messag.html
LOL Well I don't have to post that link it appears several already have. Makes ya proud to be all over the place doesn't it? You know what they say about 'bad' publicity. But it doesn't seem to matter, apparently the brass can't read.
“AOL has always been at the forefront of creating, expanding and celebrating flourishing communities online, where our members’ voice is elevated to new levels of expression, creativity, and self-publishing,†said Jim Bankoff, Executive Vice President of Programming & Products at AOL."
http://journals.aol.com/panzerjohn/abstractioneer/#Entry1211
STOP JOURNAL ADVERTISING!
http://groups.aol.com/stopjournalads
I just went to the AOL System Information, I clicked on Utilities, but there was no option to "Clear All Footprints"
Hi -- I updated the entry with a screen shot (posted and mailed) -- Joe
IT WORKED IT WORKED!! THANK YOU SO MUCH!! :-)
All that self-licking ice cream cone tripe about "eating our own dog food" in AOL webmail... and nothing in the Journals, Joe?
What gives?
LOSE THE ADS.
just looking to see who the machine thinks I am...I signed in as Lunathinks to work on a new journal and it seems to think I am Lunaundone...which I am...but not right now...
Luna
Joe, this worked! Thanks for taking the time to post; I was driven mad by my send button for days! Happy Thanksgiving ;-) Sassy
http://jouranals.aol.com/SassyDee50/SassysEYE
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