Tuesday, November 15, 2005

R2 Is Here

Hi folks...here is a long-awaited update on some new Journals features.

As I mentioned in my previous post, this was supposed to be a heads-up letting you know about the changes ahead of time, but I got the dates messed up, so here's what we've got.

First off, I haven't said much about specific release dates previously because they always move.  For example, this release had been significantly delayed due to problems found in testing -- the launch date had moved so many times, I wanted to wait until the day before we were sure to launch before I said anything.

It typically works better when you don't screw up the date.

As to specific R2 problems, here are some updates:

* Spellcheck: This is only supported for Microsoft Internet Explorer browsers, so if you're using another browser, you probably won't be able to use spellcheck.

* Owner/Edit Buttons Not Appearing: Some AOL in-client users aren't seeing their blue owner buttons for creating entries or editing their Journals. The tech folks are investigating. In the meantime, a workaround is using a standalone browser, like Internet Explorer, that's separate from your AOL client.

If you are experiencing other problems, please let me know.

Next, I know you're unhappy with the new 728x90 ad banners on top of all AOL Journals. I presented my best arguments to my management as to why we were better off leaving things as they were, but as you can see, I was not persuasive enough.

A tiny comfort is that since the ad infrastructure was already in place, it required very little work to turn them on.

Next, this release, called the R2 release, is the first of a series of releases that you will be seeing on close to a monthly basis. R3 is scheduled for December; R4 for January and R5 for February. All dates and features are subject to change, so I don't want to get too specific, but here is what we're working on:

  • Custom Skins - The ability to customize the look and feel of your Journal with graphic templates and a drag-and-drop interface

  • All About Me Character Limit -- The ability to have more characters in your All About Me area

  • Moblogging -- Mobile blogging, this will allow you to send pictures, text and eventually video to your blog

  • Shared Blogging-- The ability to have mulitple authors to a blog

  • A Whole Bunch of Other Updates -- Including a lot of infrastructure changes you hopefully won't notice; updates to give you better rostering for your Journals, and more
Now that the R2 release is out of the way (barring the pending fixes mentioned above), the following releases should go a lot more smoothly. I will keep you in the loop -- as I mentioned, dates move and features shift, so I will try to tell you a day or two before a firm install date.

I will also try to talk more about the new, shorter development cycles later today.

In the meantime, please keep sending me your feedback and problem reports. Thanks -- Joe

42 comments:

Anonymous said...

none of it matters if the ad banners stay.... I will have to leave aol journals. judi

Anonymous said...

A tiny comfort is that since the ad infrastructure was already in place, it required very little work to turn them on.


A tiny comfort to who?

http://journals.aol.com/deabvt/DeablerVT/
V

Anonymous said...

Who cares anymore the nice little "fixes" for your journal when all that will get noticed is the "blinking" ad?  
I still don't see a spell check button and "save" is still not working.. soon I will post my whole journal entry here.. most likely my last entry.
http://hometown.aol.com/deslily/bluemoonsky.jpg

Anonymous said...

I can't save an entry and uh...the ads! I know it's not your fault Joe. You are with us but this really bites. The new stuff sounds great but the ad really is wrong.

Anonymous said...

A bit of too little too late. So many free services have had those services for months, even years. The ads, for people already paying for the service, is an abomination. As soon as I get another photoblog set up, I'll be deleting my AOL blog. And I'm seriously considering how long I should pay AOL for continually dwindling services. I guess I'm just not interested in the direction AOL is headed, but after 10 years, I feel like I'm being shown the door. Does AOL not care about us longtime users? Is the bottom line so important that customer service and customer satisfaction are no longer priorities?

I wish that merger had never happened.

Anonymous said...

Addenda: Not only are there ads now, they're annoying animated ones that make my eyes feel like they're bleeding. Ugh.

Anonymous said...

Now I am getting three alerts for the same entry!

Anonymous said...

Well then Joe, how many of us leaving AOL will it take to BE persuasive enough?  I realize the corporate ones believe that, with time, we will fall in line like good little children once we've thrown our little temper tantrum about being blindsided.  I don't give a rat's ass about spell check, but I will not allow my journal to be raped by corporate greed all the while being forced to PAY for it.

Tell THAT to the management and tell them to eat it with their apple crumb cake.

~~ jennifer

Anonymous said...

"A tiny comfort is that since the ad infrastructure was already in place, it required very little work to turn them on. "

How is that any comfort?  I thought for a moment you were going to say turn them OFF.   I read that twice and am still scratching my head.  I can't wait to get home tonight and have Judi show me how to start my journal on Blogspot.

Thanks for "presenting your best arguments"... now you have all of ours to present at well.  A sign of maturity is to admit when you are wrong.... we are holding our breath to see if AOL can do that.

Virginia
Member since 1993.

Anonymous said...

h

Anonymous said...

horrible.  
unacceptable.

if the ad banners are not removed,

after i remove all my photos,
i too shall be moving on and
CANCELING AOL.

it is indeed a sad day.

Anonymous said...

You know what? We keep getting promised these "new awesome features" but I've yet to see one. Who goes on internet explorer to update their journal? What good is spellcheck NOW? And now we're stuck with annoying ads that make us and our journals look cheap.

Your bosses have mud for brains if they thought this was going to fly.

Congrats, looks like Blogspot is going to be a getting a fresh new batch of members.

Ari

Anonymous said...

If it required very little work to turn on...it should be just as easy to turn OFF!   AOL had a very tight knit blogging community going here...and they seem bent on destroying it by turning everyone's journals into ad space.  We PAY for this service.  I've stayed with AOL solely because of my journals and the blogging community.  If our communiity falls apart, there's no point in staying with AOL.

Anonymous said...

Then go back and persuade them. Or let us. I have an idea for the new commercial, I am going in and taking back the cake that that woman brought to you guys, right out of your money grubbing mouths! We PAY for AOL, why do we have to have ads shilling subs and what-not so you can make more money? "America" Online is becoming quite the dictatorship.

Anonymous said...

Okay! So...

We've got the buttons back to do entries...

But what about the fact that we can't SAVE them???

I so agree about the adds making our Journals look
cheap too!  How unfair is it that we pay for this service
and AOL is using our journals to advertise??  Will they
be lowering our monthly payments to help advertise??

We aren't blaming you Joe... Just hoping you go back
to AOL and let them know how much we are upset and
dissapointed!

~Jennifer
http://journals.aol.com/perkysgrl/APickleForYourThoughts

Anonymous said...

blah,blah,blah,blah is all I see in your journal.  Once I read that the stupid ads were staying, I really don't give a crap about any of the new Rwhatever updates.  I am telling you this, AOL is going to be sorry, people are leaving in droves.  You messed with their and my personal journal and that is just hitting below the belt.  Off to find a FREE blog space now where you EXPECT to have ads because it's FREE.  
Lisa

Anonymous said...

h

Anonymous said...

When anyone finds a decent place for us to move our journals post it here so we can begin our new "home"...

Anonymous said...

The ads need to go. It is ridiculous that we are paying to be bleeped up the you-know-what by AOL.

Anonymous said...

Deslily,

Free Blog hosting is available at http://www.blogger.com where YOU get to chose whether you want advertising and what advertising goes up.  And, you get paid for it.

Oh, and you can block IP addresses to prevent comments coming from people who simply work around TOS to continue harassing you in your Journal.  AOL's "solution?" - Go private.

Blogger doesn't rely on R1, R2D2 or anything like that.  They rely on R-Common Sense.

You can learn more about R-Common Sense at AOL KEYWORD: SNAFU.

Armand
http://armandt.blogspot.com (a blogger site)

Anonymous said...

I have to agree with all the previous comments made.  As I am in England, this has not reached us but it undoubtedly will as all new "innovations" with journals come here.  When that happens I shall delete my blog and go elsewhere.  I pay for a premium service and I have kept it going even though we are on pension.  I do NOT expect to have to pay to advertise the services of other people.  Journals are private spaces where we write of our lives and often hardships and illnesses.  Advertisements have NO PLACE ON JOURNALS.  This is down to sheer greed on the part of AOL.  I know a lot of people are considering leaving, not that AOL will care because they probably take the attitude that there are plenty more "suckers" out there (no disrepect to bloggers, I am sure you will understand what I mean).  Aol got to be the biggest service provider because of its customers and what they paid.  Tell your bosses to wake up and smell the coffee!  I am totally disguated and back my American friends one hundred percent.

Much as I enjoy my blog and the friends I have made, I am not prepared to have adverts intrude on MY space which I pay dearly for.

Anonymous said...

Everyone else,

Please feel free to copy my BS Flag and re-post it to your own HIGHJACKED journal.

The BS Flag and the Journal boycott are in honor of AOL's SELECTIVELY irresponsive customer "service" team.

Armand
http://journals.aol.com/armandt/sense
http://armandt.blogspot.com

Anonymous said...

If I want to accept commercial advertising, I'll start my own site and sell space.. I can no longer talk to NASCAR or any of it's participants as a commercial blog.. it's not allowed.. you've blown the best racing blog you've ever had... I hope you're proud....

Anonymous said...

Corporate Greed Corporate Greed Corporate Greed Corporate GreedCorporate Greed Corporate Greed Corporate Greed Corporate Greed  Corporate Greed Corporate Greed Corporate Greed Corporate Greed Corporate Greed Corporate Greed Corporate Greed Corporate Greed Corporate Greed Corporate Greed Corporate Greed Corporate Greed Corporate Greed Corporate Greed Corporate Greed Corporate Greed Corporate Greed Corporate Greed Corporate Corporate Greed Corporate Greed Corporate Greed Corporate Greed Greed Corporate Greed Corporate Greed Corporate Greed Corporate Greed Corporate Greed Corporate Greed Corporate Greed Corporate Greed Corporate Greed Corporate Greed Corporate Greed Corporate Greed Corporate Greed Corporate Greed Corporate Greed Corporate Greed Corporate Greed Corporate Greed Corporate Greed Corporate Greed Corporate Greed Corporate Greed Corporate Greed Corporate Greed Corporate Greed Corporate Greed Corporate Greed Corporate Greed Corporate Greed Corporate Greed Corporate Greed Corporate Greed Corporate Greed Corporate Greed Corporate Greed Corporate Greed Corporate Greed Corporate Greed Corporate Greed Corporate Greed Corporate Greed Corporate Greed Corporate Greed Corporate Greed Corporate Greed Corporate Greed Corporate Greed Corporate Greed Corporate Greed Corporate Greed Corporate Greed Corporate Greed Corporate Greed Corporate Greed Corporate Greed Corporate Greed Corporate Greed Corporate Greed Corporate Greed Corporate Greed Corporate Greed Corporate Greed Corporate Greed Corporate Greed Corporate Greed Corporate Greed Corporate Greed Corporate Greed Corporate Greed Corporate Greed Corporate Greed Corporate Greed Corporate Greed Corporate Greed Corporate Greed Corporate Greed Corporate Greed Corporate Greed Corporate Greed Corporate Greed Corporate Greed

Anonymous said...

Joe,

This is bull*hit. You knew this was coming and John says so in his journal I have had many J-Landers contact me with new blogs they are starting all over the web. Please see the email I just sent out:

I spoke with AOL Billing and Cancellation Department this morning. They assured me I was the first phone call they had, had concerning canceling over my journal having banner ad. Please call these two numbers to complain to complain call 1-888-418-1447 (To inform them if this does not stop you will cancel) and  1-800-827-3338 (Tech support and also tell them will be canceling if they are not removed).


You can also see the message thread concerning this at:

http://messageboards.aol.com/aol/en_us/articles.php?boardId=534372&articleId=51552&func=6&channel=Computers+%26+Electronics&filterRead=false&filterHidden=true&filterUnhidden=false

Gabreael

Anonymous said...

A tiny comfort is that since the ad infrastructure was already in place, it required very little work to turn them on.





I almost ruined my computer spitting my coffee out with this line.....

it is pricless I tell ya....

Anonymous said...

h

Anonymous said...

I hate the banners Joe, I see no reason for them to be there.  Thanks for standing up for us...........can we give management a kick in anyway to remove these unsightly things.  Maybe if we forget to pay our AOL bills eh!!! Rache xx

Anonymous said...

Obviously there are many other places to which we can relocate our blogs.  AOL already has 1000s of writers working for free -- some of them quite good.   If the advertisers would like to send us checks for utilizing space for which we pay, I suppose I would reconsider.  However, given the unlikeliness of that occurring, I will merely note that the only reason that I have insisted my family retain AOL is my journal, and that situation can be changed.  

Anonymous said...

I amnot at all happy iwth the ads on my journal.  I do not have anyting to do with the companies that I have seen on my header.  I pay AOL each month and one thing that my money goes to have my journal.  I do not  want to  look like I am supporting the companies who have adds on my journal. AOL does prevent Web pop-ups  and now we have to endure AOL poop-up ads on our journals? This is a bit crazy , if you ask me!!
Becky

Anonymous said...

On the feedback page for AOL is says, "We are committed to putting you and your family first in everything we do"

Does that include sneaking into our own private journals during the night and desecrating them with Ads that I DID NOT give permission to be placed on my own website?

Or maybe I am wrong, do our journals not belong to us personally? Our own domain space that contains my personal screenname?

It may only seem that this outcry is because of change. But do not be fooled, we are fighting for our own extremely personal space that was distorted by the callous higher ups.

Just as if they walked into my front yard and stapled an AOL endorsement on my house, they have done the same in my journal.

Your tiny little mention of this issue in your entry does not satisfy our concerns, nor does it excuse the invasion of privacy AOL has done.

Rebecca

Anonymous said...

THIS IS UNACCEPTABLE.  This is yet another case of AOL's contributing editors, which would be us bloggers, as "filler" so that advertisements might be put up.

LET ME SAY THIS RIGHT NOW:  I will give you 48 hours before I start deleting my journals.  I WILL GIVE YOU 1 week before I cancel my account of eleven years' standing.

Get that, Joe?  That's how peeved I am.  I've been here for 11 years, five of which as an employee who worked 18 hour days to try to make this piece of garbage service a better experience for everyone.  I was here when there were 3,300 simultaneous users and we called it a good night.  I was here when AOL first introduced its Unix-based services.  I was part of the team that retired the first generation message boards.  And this is the thanks I get, with you people treating MY CUSTOMERS like garbage?  You are treating MY CUSTOMERS (as a stockholder) and MY READERS (as a contributing editor) as mere fodder for the desire to squeeze the last drop of blood from the proverbial turnip.

Remember that these are the marketing geniuses who are bringing to Time Warner Corporation the steadily shrinking readership of the flagship magazines, the steadily shrinking membership, and the absolutely hideous experiences in other parts of the service.

THIS REVOLUTION WILL BE TELEVISED.  Count on it.  Here's a rag for the egg on your faces.

Anonymous said...

I pay for AOL each month and I don't need a banner/ Ad on my journal. One of the reasons why I have kept AOL is because of my journal and how important it is. So, get rid of those ads.
Elisa

Anonymous said...

Dear Joe,
I am sad that some are leaving due to adds.
I know it is upper management and I know theyare running AOl you are the "tech support" person.
On another subject I like teh multi suthored blogs idea and I would like to add more photots and graphics any thoughts?
nat

Anonymous said...

Joe could I please have the names of "YOUR Management"
so they can be named in a law suit I need to file for conversion
Sincerely
courtenaymphelan@aol.com

Anonymous said...

Hey Joe since it "required very little work for them to turn them on, turning them off shouldn't be a big deal!"  I do hope that AOL knows what a PR blunder it has caused....Sandi

Anonymous said...

I haven't been able to update any of my journals all week... when is AOL going to fix their problems???

Anonymous said...

:-------------:
:   B.S.       :
:               :
:..............:
l
l
l
l

Anonymous said...

I've sat back and watched this week...and looked around....and researched a little.  Seems this could've been done in a way that would have caused much less controversy, heartache and division.  (Does anyone at management know what a warm, sensitive and caring community they had in J-land?!)  Why couldn't they have extended the courtesy of informing everyone that ads were coming?  Why, if they think they are so very necessary, can't they at least give us a list to chose from or something?  (I freely and blatantlly advertised AOL School because I thought it deserved it!)  I guess what troubles me most on a personal level is should they one day flash a banner across my journal that directly or indirectly opposes my own world view, values and convictions will they replace it with something else once i complain??!  -  Barbara
http://journals.aol.com/bhbner2him/LifeFaithinCaneyhead/entries/1735

Anonymous said...

My alerts are down to non existant~~and as for my own journal....I deleted  it.Then when I called AOL to cancel,the guy acted like what I was telling him of the banner ads was the first he has ever heard of it.I made alot of my online friends through journals and hate to see this happening.......when and if a solution is found and made I would love to come back but now alot of AOHELL's best journals are gone or blacked out and I see no reason to stay.

Anonymous said...

I still can not post entries.

The blinking banners are difficult for me due to neurological problems from the lupus. I can't read my own blog.
:(
I am sure this is an even bigger problem for my visually impaired readers.
From a miserable AOL  blogger,
Loretta

Life with Lupus
Loretta's Salon
Finding a Voice
Life with Lupus Resources

Anonymous said...

Um yeah I cant seem to post a blog. Im sure I'm not the only one. Can ya tell me if there is something I can do to correct the problem myself or is this an AOL thing?  Thanks alot