Journals Problems 11/09/06

We've heard that you are having a
number of different problems with Journals, as well as different sorts of
problems with
AOL.

 

The Journals folks have been checking all day for problems on our
side; there have been no major system changes since the R9 install last week,
and there aren't any database problems we're aware of. Also, the front-end
servers looked okay, but just to be safe, they bounced them (rebooted them)
anyway.

 

This doesn't mean that you're not experiencing problems, but that
it may be outside of areas that we control. For
example, there may be problems with your AOL software or Web browser, or network
problems somewhere between your machine and the Journals boxes, or in the case
of UK client authentication problems, a problem somewhere across the Atlantic.
There just doesn't seem to be a major, system-wide problem with Journals that we
can find right now.

 

Regardless, we'll keep looking, so if you're still experiencing
Journals problems, please let us know. The more detail you can provide, the better. For
example, for Comment Alert non-delivery, please links to specific entries'
comments that you didn't receive Alerts for.

 

Also, whenever you are reporting a problem, please tell
us

 

a) the browser that you are using when
you experience the problem

b) if other AOL pages are
responding normally

c) if other pages outside of AOL are
behaving normally or not.

 

Again, we apologize for any problems you are experiencing,
and are endeavoring to identify and fix them as soon as we can.