Journals Alerts Down, 10:57pm

Hi folks -- a few of you have written in to tell
me that Journals New Entry and Comment Added Alerts are down right now.
Don't know how widespread it is -- I've asked the Journals guys out
west to go track down the Alerts team and figure out whose side the
problem is on and fix it.

Update,
11:30pm: The Alerts people restarted the servers -- Alerts
should be working again; they'll probably be trying to find out what
happened tomorrow. Sorry for the
inconvenience.

Update, 12:21am:
Malika, on the left coast, has been working with the Alerts
team on a problem where trying to add a new Journals alert to your
list of alerts isn't working right, facing up to a 20 minute delay.
Here's a workaround that may help in certain cases until this particular item gets fully
fixed:

"A good workaround that's sometimes helpful... When you don't see your alerts showing up, go to http://alerts.aol.com and hit "My Alerts"; when you see your list
of alerts, there's a "Status" column that has the green "On" button.
Click the On Button once, to turn it "Off" (red). Click it again to
turn it back On (back to green) -- This refreshes the system, and then you see the alerts showing up."

Thanks --
Joe  

Tags: aol
journals, aol alerts,
aol journals
status